Home Helpers today announced that it has completed and received its Home Care Pulse Certification. A certification program dedicated to the measurement of client and employee satisfaction scores, Home Helpers is now officially certified in home care quality.

"We know that sometimes it is difficult to make care decisions when you don't have specific experience with an agency. It was our goal to provide families with the ability to make an informed decision, have tangible ways to measure quality and help them find a comfort level when choosing an agency to work with," commented Aaron Marcum, founder of Home Care Pulse.

Home Care Pulse, a company which measures client and employee satisfaction, created the certification program to measure key satisfaction aspects of its in-home care delivery as well as the level of satisfaction of the caregiving staff. Home Care Pulse believes that certifying agencies can both educate and help families to make better care decisions for their aging loved ones.

"We have always been dedicated to providing quality care for our clients and their families while providing a satisfying and rewarding environment for our caregivers. Being Home Care Pulse Certified reinforces our commitment to provide the highest level of quality care. Our clients now have additional proof of our dedication to provide compassionate high quality care and we are proud to have earned Home Care Pulse Certification" stated Connie Clark, owner of Home Helpers of North Idaho.

The Home Care Pulse Certification requires an agency to be reviewed monthly and includes the evaluation of areas such as loyalty, benchmarking improvements, client and employee interviews, caregiver performance, caregiver morale, agency incentives and caregiver rewards to name a few.

"We want to congratulate Home Helpers for becoming a Home Care Pulse Certified home care agency and commend their commitment to placing high priority on client and employee satisfaction," concluded Marcum.

To find out more about the Home Care Pulse Certification, please visit www.homecarepulsecertified.com.

For questions regarding home care, contact Home Helpers at (208) 769-9560 or go to www.CoeurdAleneHomeCare.com.

Connie Clark is a Certified Senior Advisor at Home Helpers/Direct Link. She can be reached at (208) 769-9560 - North Idaho or (509) 999-8440 - Spokane.