Cyber attack? Stores doing fine
KEITH COUSINS/Staff writer | Hagadone News Network | UPDATED 11 years, 5 months AGO
Kevin Miller loves doing business in Spirit Lake.
Since 1972, he and his family have owned and operated Miller's Harvest Foods. Miller said during those 40 years, they have built up a standard of integrity with the "great people" in the community they serve.
When Miller learned of the cyber security breach at URM, a company Harvest Foods contracts with, his first reaction was to be up front with his customers about the possible threat.
The result?
Business as usual for the busy holiday week leading up to Thanksgiving.
"We haven't had any customers upset with us," Miller said Tuesday. "They appreciate that we have their best interest at heart."
Although customers have responded well to the Spirit Lake grocer in the wake of the security breach, Miller said they have still taken several measures to keep the business running smoothly.
"We brought in extra staff and are using the dial-up system to process credit and debit transactions," Miller said. "We also waived the ATM fees at our store to encourage customers to use cash."
Miller added that he spoke with URM CEO Ray Sprinkle, who "assured him" that measures are being taken to get the breach sorted out as soon as possible.
"It's just a tough one," Miller said of the breach. "Thieves have all day to figure out how to steal from you. We have all day to work."
Other area stores, including Super 1 in Coeur d'Alene and Hayden, are also reporting the security breach has not impacted business this week.
"It's been pretty consistent," said Manager Randy McIntire. "We brought in all of the staff we have on the front end since things are running a little slower in order to make sure it's as fast as possible."
McIntire added that regardless of the URM breach, extra employees would have been brought in as Thanksgiving rapidly approaches.
Like Harvest Foods, Super 1 is also using its backup system to process credit and debit transactions. They are also offering a 5 percent discount to shoppers who pay with cash or check on Wednesday.
Sprinkle issued a press release Monday to inform the public of the investigation into the potential cyber attack.
"Our investigation is ongoing, and we have found signs of an attack that is similar to those being reported by other grocery stores," Sprinkle said. "We are working around the clock, implementing enhanced security measures to block any further unauthorized access to our system."
URM has created a call center for customer questions about the potential cyber attack. Sprinkle encouraged customers to call 1-877-237-7408 to learn more about protecting their banking information.
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