Numerica receives excellence award

Numerica Credit Union was recently honored with an excellence award, recognizing innovative solutions optimizing credit union performance.

The award was presented by the Credit Union National Association (CUNA) Operations, Sales & Service Council, a national network comprised of more than 800 credit union operations, sales and service professionals across the United States.

Numerica won in the Sales and Service Management category for its entry, entitled, Decentralization of Consumer Lending Authority. The entry described the process involved in restructuring the consumer loan process so underwriting decisions could be made at the branch level. By giving member service representatives the authority to approve consumer loans, they were able to significantly increase loan production and improve member service.

"The project was a huge undertaking that involved multiple departments to coordinate and hours of training for many of our employees, but the enthusiasm from staff and members has been overwhelming," said Jennifer Lehn, Numerica's executive vice president and COO, in a press release.

Numerica Credit Union has more than 90,000 members and more than $1 billion in assets. It offers a full line of financial products and services, including mortgages and business products. Membership is open to anyone who lives or works in the state of Washington or the Idaho Panhandle.

For more information, visit numericacu.com.

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