MOSES LAKE - A Moses Lake American Family Insurance agent recently earned the American Star Excellence in Customer Experience Certification.

Chris Arnberg, who has been an American Family agent since 2010, was recognized for providing outstanding customer experience under the certification program.

The certification is given to American Family agents who have demonstrated the highest level of commitment to outstanding customer service, according to a company statement.

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the certification. The process consists of a customer satisfaction survey which measures customers' overall experience with their current American Family agent.

Only agencies that perform in the top 20 percent of all insurance agencies nationwide, based on the customer surveys, are eligible to become American Star Excellence in Customer Experience certified.

The certification lets consumers know those agents have an established track record of excellent customer service, American Family president and Chief Operating Officer Dan Schultz said in the statement.

American Family Insurance is based in Madison, Wis., and offers auto, homeowners, life, health, commercial and farm/ranch insurance in 19 states. Amberg's branch is located at 821 E. Broadway Ave, Suite 18.