Tuesday, January 21, 2025
17.0°F

Snag affecting health law sign-ups gets a fix

Ricardo Alonso-Zaldivar | Hagadone News Network | UPDATED 9 years, 11 months AGO
by Ricardo Alonso-Zaldivar
| February 15, 2015 8:00 PM

WASHINGTON - A technical problem that had been interfering with sign-ups for President Barack Obama's health care law has been fixed, officials say. Any consumer whose enrollment was hampered by the glitch will be provided with a special enrollment period.

The problem popped up the day before a Sunday deadline to sign up for subsidized private health insurance. It had been intermittent, meaning some people were able to complete their applications and submit them, Health and Human Service Department spokeswoman Katie Hill said.

By Saturday night, the problem had been resolved, Hill said in a statement. Consumers affected by the problem should log in to their Marketplace account and click on their 2015 application to finish it and complete their enrollment for health coverage, she said.

Some people trying to get coverage hadn't been able to get their income information electronically verified. That's crucial because the amount of financial assistance to help pay premiums is based on people's income.

The health care law offers health insurance to people who don't have coverage on the job. More than 8 in 10 of those who apply qualify for help. Without it, most can't afford the coverage.

The IRS handles income verification for the HealthCare.gov website. In a statement, Hill said the problem was due to issues with "external verification sources."

The glitch seemed to affect people with new applications. People who previously submitted their income details - but hadn't completed the final step of picking a plan - were still able to do so.

The technical problems tied up some consumers who'd come out Saturday to an enrollment event in the central Illinois city of Jacksonville.

"They were frustrated, but they were nice about it," said Miranda Clark, who was helping people sign up. "They can come back tomorrow or call ... or log back into their account and do it on their own."

The official sign-up deadline in the 37 states served by HealthCare.gov is 2:59 a.m. Eastern time Monday.

MORE IMPORTED STORIES

Health care overhaul
Coeur d'Alene Press | Updated 9 years, 11 months ago
Health website problems continue
Coeur d'Alene Press | Updated 11 years, 2 months ago
Just 338 Idahoans select exchange insurance
Coeur d'Alene Press | Updated 11 years, 2 months ago

ARTICLES BY RICARDO ALONSO-ZALDIVAR

September 15, 2021 12:03 a.m.

Census: Relief programs staved off hardship in COVID crash

WASHINGTON (AP) — Massive government relief passed in response to the COVID-19 pandemic moved millions of Americans out of poverty last year, even as the official poverty rate increased slightly, the Census Bureau reported Tuesday.

September 14, 2021 10:12 a.m.

Census: Relief programs staved off hardship in COVID crash

WASHINGTON (AP) — Massive government relief passed in response to the COVID-19 pandemic moved millions of Americans out of poverty last year, even as the official poverty rate increased slightly, the Census Bureau reported Tuesday.

September 14, 2021 8:03 a.m.

Census: Relief payments staved off hardship in COVID crash

WASHINGTON (AP) — The share of Americans living in poverty rose slightly as the COVID-19 pandemic shook the economy last year, but massive relief payments pumped out by Congress eased hardship for many, the Census Bureau reported Tuesday.