Thursday, July 17, 2025
62.0°F

Auto industry quality improves, Japanese don't keep pace

TOM KRISHER/Associated Press | Hagadone News Network | UPDATED 10 years AGO
by TOM KRISHER/Associated Press
| June 18, 2015 9:00 PM

DETROIT - The quality of cars and trucks made by European, Korean and U.S. companies has improved so much in recent years that Japanese automakers, long the industry standard, are having trouble keeping pace.

The latest survey on new vehicle quality by the J.D. Power consulting firm also found that despite continued problems with entertainment and connectivity systems, quality is starting to improve for the auto industry as a whole. For the first time since 2012, buyers reported fewer problems in new cars and trucks than the previous year.

"The cars being built, for the most part, are very good quality coming out of the box," said John Humphreys, senior vice president of J.D. Power.

The industry score went up because many companies improved existing models, and the top companies did better with mechanical and infotainment quality of new models, J.D. Power said.

The 2015 survey of more than 84,000 car buyers in February and March found that Porsche was once again the top brand for quality. Kia vaulted five spots to take second place and its sister brand Hyundai finished fourth. Jaguar, in third, and Infiniti rounded out the top five finishers in the survey, which asked about problems in the first 90 days of ownership.

The worst-performing brands were Fiat, Smart, Chrysler, Subaru and Jeep. The car owners all had 2015 models.

The Korean brands have been improving quality for years by bringing consumers into the process as they design cars, especially with electronics, Humphreys said. U.S. and European brands also improved. The Japanese brands raised their overall score, but the rest of the industry improved at a faster rate, he said.

Korean brands led the industry with only 90 problems per 100 vehicles, 11 fewer problems than last year. European brands followed at 113 problems, passing Japanese brands for the first time. Japanese brands combined had 114 problems per 100 vehicles, two better than last year. That tied with U.S. brands, according to the survey.

The industry average was 112 problems per 100 vehicles, four better than last year. For the first time in the 29-year history of the survey, Japanese brands fell below the industry average. Only four of 10 Japanese brands showed an improvement.

"There's a shift in terms of who is doing the best in terms of industry leadership," Humphreys said.

The shift, he said, is significant, because Japanese brands promote their quality and reliability, but that advantage is eroding and the Japanese will have to find another way to differentiate themselves.

MORE IMPORTED STORIES

Detroit automakers take big steps in annual quality survey
Columbia Basin Herald | Updated 5 years ago
Detroit automakers take big steps in annual quality survey
Columbia Basin Herald | Updated 5 years ago
Hard to stay at the top
Coeur d'Alene Press | Updated 12 years ago

ARTICLES BY TOM KRISHER/ASSOCIATED PRESS

A key moment for U.S. auto workers
July 9, 2015 9 p.m.

A key moment for U.S. auto workers

Preserving jobs, pay raises on table as auto talks open

LORDSTOWN, Ohio - The day before hundreds of United Auto Workers delegates gathered to set strategy for contract talks with the Detroit Three, General Motors sent them a not-so-subtle message.

Automobile exuberance
January 15, 2015 8 p.m.

Automobile exuberance

DETROIT - The mood is exuberant at this year's North American International Auto Show. Automakers are flush with profits and the show gleams with performance cars, beefy trucks and exciting experiments, from plug-in hybrids to cars carved by a 3-D printer. Here are some key takeaways from the show, which opens to the public Saturday.

August 6, 2015 9 p.m.

An industry still startled

Automakers trying to prevent hackers from commandeering vehicles

DETROIT - When researchers at two West Coast universities took control of a General Motors car through cellular and Bluetooth connections in 2010, they startled the auto industry by exposing a glaring security gap.