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Theater closed, patrons puzzled

Bethany Blitz Staff Writer | Hagadone News Network | UPDATED 8 years AGO
by Bethany Blitz Staff Writer
| January 10, 2017 12:00 AM

The show will go on at Modern Theater-Coeur d’Alene — eventually.

At least, that’s the word from theater representatives on Monday after season ticket holders reported being surprised to find the theater closed last weekend.

SHUT OUT

Barb Hoffman and her husband, Lee, planned to end their Saturday evening out by attending a performance at the Garden Street theater. When they arrived, they found the doors were locked, the lights were off and no one was there.

The Hoffmans, season ticket holders from Coeur d’Alene, checked their email, junk mail and the theater’s website, looking for a reason the theater was closed. They never found it.

“I’m sure there are a lot of people who want to know what’s going on,” Barb Hoffman said. “This isn’t a very good way to treat your season ticket holders.”

The Hoffmans aren’t the only ones concerned about the fate of the Lake City theater and tickets they’ve already paid for.

“We understand that the Modern Theater in Spokane has shut down but there has been no word on the one here in CDA,” Barb Neal wrote in an email to The Press. “We paid in advance for these shows and now we are stuck. People showed up last Saturday night for the scheduled play and the doors were locked. No one answers the phone, just a recording.”

WHAT’S UP?

Last month, Modern Theater announced it was shuttering its Spokane theater, a move theater representatives said would free up more resources for the theater in Coeur d’Alene.

At that time, Lynda Hall, Modern Theater’s board president, told The Press that after New Year’s, the Coeur d’Alene theater was going to make some big announcements about changes in the production lineup.

“We are deeply sorry they (the Hoffmans and other ticketholders) did not get the information that the shows will not be happening,” Hall said Monday in a phone interview with The Press. “We want to let people know we don’t want to treat our patrons like that. We hate miscommunications — we truly do.”

Hall said the theater will be offering a new season lineup, one that patrons will be thrilled about, so no reimbursements are planned for season ticketholders.

The theater board is deciding this week which larger productions will replace the smaller shows originally scheduled. Hall said the theater is in its final stages of securing the rights for the shows it wants to do.

PROMISES MADE

Mike Neher, another Press reader who sent the newspaper an email regarding the issue, said he fears he’s out $135 for season tickets. He said when he went to the Modern Theater in Coeur d’Alene last Friday, the building was locked and there wasn’t a notice on the door as to why. When other people around him called the theater, no one answered.

There is no information on the theater’s Facebook page or its website about why the play did not happen.

Hall said miscommunication was never the intention of the theater. She said the theater will be reaching out to patrons and season ticketholders sometime next week and is working on ways to be more available via phone and email.

“We love our patrons; we absolutely love them,” Hall said. “We would love to have our season ticketholders stay, and I think they will stay with what we are bringing them.”

She said the theater hopes to announce its new season lineup later this week.

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