Law enforcement software changes present challenges, opportunities
NANCE BESTON | Hagadone News Network | UPDATED 1 year, 2 months AGO
All of the police departments in Grant County and the Grant County Sheriff’s Office switched from Spillman to 365 Labs at the beginning of 2025. The law enforcement software has more tools for the agencies to use; however, the agencies are working through a learning curve and bugs within the platform.
GCSO PHOTO
MOSES LAKE — The Grant County Sheriff’s Office and municipal police departments in Grant County switched from Spillman to 365 Labs for its law enforcement software at the beginning of 2025. Since the upgrade, departments have been learning the new software and certain functions are still being discovered, workshopped and taught to the agencies.
“365 Labs is going at the pace that is expected when new software is introduced,” Grant County Sheriff’s Office Public Information Officer Kyle Foreman said. “So, we're all learning, and that learning will continue for a while.”
One function which has been impacted is the ability to export police logs. As a result, the Columbia Basin Herald will not be publishing police log information for cities or the Grant County Jail until that issue has been resolved.
“Extracting the information out of the database and putting it into a format that we can publish is where we're having the trouble,” Foreman said. “We’ve got to figure out how to extract those jail records (and) put them into an on-demand format that people can click on. We just haven't reached it yet.”
Moses Lake Capt. Jeff Sursely said a big issue is that when one thing is adjusted or fixed, something else changes or breaks.
“Well, it hasn't completely crashed and killed us,” Sursely said. “We're still using it, and it's got a lot of great functionality, but also a lot of bugs. We're working through them ... Some of the stuff (being fixed) breaks something else. We're just doing our best.”
Both Warden Police Chief Rick Martin and acting Soap Lake Police Chief Robert Geates gave updates during their respective city council meetings saying both departments are adjusting to the new software.
“This transition has certainly had its challenges, but we’re steadily working through them,” Martin told the Warden City Council. “One of our team members from 365 Labs spent several hours with us to sort out the kinks, and we appreciate the community's patience during this timeframe.”
According to Foreman, it is unknown how long it will take for agencies to adjust to the new software. The Columbia Basin Herald published an article with more information on the software change Jan. 10. For more information visit: https://bit.ly/4hdvhKI.
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