SANDPOINT — For the employees at Washington Federal Bank Sandpoint, their professions go further than just a job description.  

Washington Federal Bank Sandpoint was recently recognized for the first time by Inbound Systems — operator of Idaho’s Best awards program — for being the best bank in the Idaho Panhandle region. The bank prides itself in maintaining a community-first mindset and instituting beneficial relationships with their clients.  

“It’s truly about the relationship with the client. It’s not about what deposits we get from them, or moving their whole business over to us, or anything like that,” said Alisha Kowalski, personal banker. “We want to build that relationship. And if at any point you feel that we're the best bank to fully be with, great. If not, that's okay too! We'll be here cheering you on and supporting you.” 

Earning the recognition of Best Bank in Idaho’s Panhandle came after four months of patience and three elimination stages. Award officials looked at star ratings of each company, counted votes and evaluated brand reputation by viewing online reviews and Better Business Bureau data.  

In an interview with The Bee, Kowalski attributed the branch’s win to its employees’ love of the community. 

"This award is really a reflection of how much we care about Sandpoint," said Kowalski. “Every person here is part of this. We are proud to call Sandpoint home, and we are grateful for the trust this community places in us.”  

Outside of their 9-to-5, several bank employees volunteer their time across the city and county.  

Kowalski volunteers at Sandpoint Community EnVision Center, Bonner County Food center and other local entities.  

Vice president and branch manager Danielle Resso serves as a board member for Sandpoint Chamber of Commerce and Sandpoint Teen Center.  

Teller Diane Curtis-Priest and Assistant Branch Manager William (Bill) Hutchinson teach free financial literacy classes at the Bonner County Library. Classes occur every third Wednesday of the month and run from 5:15-6:15 p.m.  

In addition to its employee's contributions to the public, Kowalski shared that WaFd’s recent lending shift further shows its dedication to the community. Recently, the bank altered its focus from mortgage lending and home mortgages to small business lending. Unlike traditional small business loans, Kowalski explained that if a small business is too new to apply for a loan at other banking institutes, WaFd is able to listen to the client’s story and history to determine lending needs.  

“We’re going back to the ‘It’s A Wonderful Life’ philosophy,” said Kowalski, relating their process to a 1940’s movie where bankers lend money based on merit.

    Left to Right: Gavin Butterfield Community Business Banker, William Hutchinson Assistant Branch Manager, Danielle Resso Assistant Vice President / Branch Manager, Diane Curtis-Priest Teller, and Alisha Kowalski Personal Banker