ADVERTISING: ADVERTORIAL - Storm protocol, part II

I left you last week with the explanation of our storm protocol process and the how it must begin with forethought and careful planning. This week I’ll dive further into the process and explain a bit about the estimating process and what you can expect from our team.

I explained last week that we rank and schedule our calls from top priority being trees on houses and trees that are still potentially endangering life or property. Our second priority are trees that are blocking access to and from homes, and our third priority is trees in yards and on fences. When we get a storm like we did last month it’s not uncommon for us to field 75+ calls on day one of the mop up. We have two office staff receiving and capturing accurate customer information, prioritizing the importance of the calls, and either dispatching the calls to our estimating team for immediate response or placing the call on a call list to call as we can.

This year our customer call back list was 20+ customers long at the end of day one, and I would be remiss if I didn’t apologize to some of the customers on that list that we weren’t able to get to in time. One of our core values as a company is to have a servant's heart and to help to the best of our abilities. Unfortunately, sometimes the demand outweighs our ability to help, and some customers are forced to find other companies to help with their situation. I would like to say to those customers that we appreciate the opportunity to serve you and wish we could have done more. What we have found over the years, is if we are honest with our customers as to our backlog and availability while actively communicating the situation, most people are very understanding.

Next, our estimators will show up and assess your particular situation. We look at the specific equipment needed for the job, a disposal fee for the removal of the material, the amount of crew members needed, and how much time we figure the job will take our crew to complete the task. Often, we will run the jobs on a time and materials basis, which will included travel time to the job site, the amount of time it takes to do the job, and travel time away from the job site. We will give you a price range with an approximate amount of time that we estimate it to take our crews to accomplish the specific job.

Next week we will finish this series on storm protocol with some insight on our onsite procedures to mitigate your property sustaining more damage during the cleanup process.

As always, for further quotes, consultations or questions, give us a call today, 208-762-5800!

For more information on Grace Tree Service, check out our website at gracetreeservice.com.