How to nip rudeness in the bud

Common courtesy is anything but common anymore. Courtesy is becoming an endangered species in more and more environments, not the least of which is the workplace.

Rudeness in the workplace has become a more noticeable issue. Research from the University of Florida and the University of North Carolina highlights the contagious nature of rudeness and its detrimental effects on productivity and morale. For example, the UNC study found that:

• 28% of employees lost work time avoiding the rude person.

• 58% spent time worrying about future encounters.

• 37% reduced their commitment to the organization.

• 46% even contemplated changing jobs to escape the rude environment.

These statistics suggest that rudeness is not only prevalent but also significantly disruptive. Psychologists and other researchers are finding that rudeness does more than just make life unpleasant. It also has an impact on our ability to concentrate, our well-being and the bottom line.

People can sense and feel how rudeness has crept into our lives. Where have our manners gone? We are taught to say please and thank you at an early age. We are taught not to interrupt others and to take our turns. These are not childhood niceties: They are life skills. I suppose you could argue that one could muddle through without any social grace, but that sounds like hard work to me. I still subscribe to the theory that you catch more flies with honey than with vinegar.

Rudeness in society is a troubling trend that seems to be increasingly prevalent. It undermines the very fabric of our interactions, both personal and professional. When people resort to crudeness and disrespect, it not only damages relationships but also erodes trust and cooperation.

In my view, maintaining civility and good manners is essential. Good manners act as a roadmap for navigating tough situations without causing unnecessary conflict. They help us communicate effectively and respectfully, ensuring that our points are heard and considered without alienating others.

It is essential to address and eliminate rude behavior promptly to maintain a healthy and productive work environment. Offenders need to be reminded that their demeanor is out of bounds and beneath their dignity.  

Rudeness can have long-lasting negative effects, especially in a business setting. A lapse in judgment can easily translate to a collapse in business, as word travels fast and reputations are at stake. Practicing self-control and choosing to respond thoughtfully rather than react impulsively can make a significant difference.

I have witnessed various examples of rude behavior in the workplace that can have a significant impact on team dynamics and productivity. Here are a few:

One common example is when someone consistently interrupts others during meetings. This behavior not only shows a lack of respect for the speaker but also disrupts the flow of the discussion and can lead to frustration and disengagement among team members.

Another example is ignoring emails or messages from colleagues. This can be particularly frustrating when communication is time-sensitive or critical to a project. It sends a message that the sender's time and concerns are not valued.

Criticizing a colleague publicly, whether in a meeting or via email, is another form of rudeness. This can humiliate the person being criticized and create a hostile work environment. Constructive feedback should always be given privately and respectfully.

A dismissive attitude toward others' ideas or contributions is also a form of rudeness. This can stifle creativity and innovation, as team members may feel discouraged from sharing their thoughts in the future.

Gossiping about colleagues is another harmful behavior. It can create divisions within the team and damage trust. It's important to address issues directly with the person involved rather than talking behind their back.

Addressing these behaviors promptly and fostering a culture of respect and open communication can help mitigate the negative effects of rudeness in the workplace.

Mackay's Moral: Companies need to enforce the Golden Rule or their businesses will be tarnished.

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Harvey Mackay is the author of the New York Times bestseller "Swim With the Sharks Without Being Eaten Alive." He can be reached through his website, www.harveymackay.com, by emailing [email protected] or by writing him at MackayMitchell Envelope Co., 2100 Elm St. SE, Minneapolis, MN 55414.